WARRANTY & RETURN POLICY
Return Policy
We gladly accept returns of undamaged product in original package within 14 days from your purchase date with full refund to the original payment method. Products must be in store bought condition with packaging in new, sellable form to be returned or exchanged. Copy of receipt from ACTON online store is required. Once the returned items are received , please allow us 24 hours time to process your request. ACTON product purchased through one of our authorized resellers are subject to the reseller’s policies.
Warranty
This warranty is non-transferrable, and applies only to the original purchaser of ACTON products. Your ACTON product has limited coverage for 6-months from the date of purchase by the original purchaser from the ACTON online store or authorized resellers ONLY. A copy of the receipt from the ACTON online store or ACTON authorized reseller must be provided.

ACTON warrants that this product will be free of manufacturing and/or workmanship defects for a period of 6 months, which starts from the date consumer purchases the product from an authorized ACTON reseller.  The ACTON Limited Warranty is available only to the initial consumer purchaser, and is not transferable.

ACTON products that have suffered damage stemming from an accident or impact, have been exposed to abuse, or that have visible evidence of damage as a direct result of impact with other objects, have suffered damage stemming from negligence which includes but is not limited to: leaving batteries discharged for extended periods of time, water damage, or any type of impairment resulting from user misuse, will not be covered by the warranty.  Tampering with components or making modifications to alter the product from its original condition will void the warranty.  Parts such as bearings, wheels, grip tape, hardware, and trucks are considered consumables and wear under normal conditions, and are therefore not covered under the warranty. The use of any charger other than the charger provided by ACTON will void this warranty.

International customers will need to contact their local distributor for service.

To initiate a warranty claim, please submit a ticket with a copy of the receipt.   ACTON reserves the right to assess all warranty claims and, at its sole discretion, possesses the right to determine if defects or damages are covered by this limited warranty.  In the event a claim is submitted, but is determined to not be covered by this warranty, consumer will be contacted to determine whether ACTON should repair the damage for a fee, or whether the product should be returned to consumer as received by ACTON.”

ACTON provides 90 days (from date of purchase) manufacturer warranty for any manufacturing defects or workmanship. Please reach out to support@ACTONglobal.com with a copy of the receipt. ACTON will cover shipping cost both ways under this warranty category; repairs or replacement—to be determined by ACTON—will be free of charge.

From 91 days to 6-months, ACTON warrants the motors free from any manufacturing defects. Customer is responsible for shipping costs for the defected product sent to ACTON; ACTON will be responsible for repairs or replacement, as well as shipping back to the end-user.

ACTON products that have suffered damage stemming from  an accident or impact, have been exposed to abuse, and that have visible evidence of  damage as a direct result of impact with other objects, or have been exposed  to water, negligence (such as, but not limited to leaving batteries discharged for extended periods of time) will NOT be covered. Parts such as bearings, wheels, tires, brakes, bushings and batteries are considered consumables and wear under normal conditions. They are not covered by warranty. The use of any alternate charger will void this warranty. Any unauthorized alterations, tampering or repairs are not covered by this warranty.

ACTON provides a 90 days (from date of purchase) or 200 miles (whichever comes first) manufacturer warranty for any manufacturing defects or workmanship. Please reach out to support@ACTONglobal.com with a copy of the receipt.  Mileage can be retrieved via the ACTON APP, under your profile page. ACTON will cover shipping cost both ways under this warranty category; repairs or replacement—to be determined by ACTON—will be free of charge.

From 91 days to 6-month or 201 to 400 miles, ACTON warrants the motors free from any manufacturing defects. Customer is responsible for shipping costs for the defected product sent to ACTON; ACTON will be responsible for repairs or replacement, as well as shipping back to the end-user.

ACTON products that have suffered damage stemming from  an accident or impact, have been exposed to abuse, and that have visible evidence of  damage as a direct result of impact with other objects, or have been exposed  to water, negligence (such as, but not limited to leaving batteries discharged for extended periods of time) will NOT be covered. Parts such as bearings, wheels, tires, bushings, and batteries are considered consumables and wear under normal conditions. They are not covered by warranty. The use of any alternate charger will void this warranty. Any unauthorized alterations, tampering or repairs are not covered by this warranty.

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